Privacy Policy
At AcquireLab ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.
1. Who We Are
AcquireLab is an Australian digital agency providing Website Design, AI Receptionists, AI Chat Solutions, CRM Setup, Business Automation, Lead Generation Systems, and Marketing Automation.
2. Information We Collect
We may collect personal information including your name, business name, email address, phone number, website address, business information, appointment details, and communication history. We also collect information submitted through contact forms and provided through AI chat or AI voice conversations.
Additionally, we collect technical information such as your IP address, browser type, device information, website usage data, cookies, and analytics information.
3. How We Collect Information
Information may be collected when you visit our website, submit a contact form, book a consultation, contact us by phone or email, use our AI chat assistant, interact with our AI receptionist, subscribe to updates, or become a client.
4. How We Use Your Information
Your information may be used to respond to enquiries, provide our services, schedule appointments, deliver customer support, improve our website, send important service updates, deliver marketing communications (where permitted), improve our AI systems and customer experience, and comply with legal obligations.
5. AI Services
AcquireLab uses artificial intelligence technologies to assist with customer enquiries, appointment booking, lead qualification, and business automation. Interactions with our AI systems may be recorded and stored to improve service quality and system performance.
6. Cookies & Third-Party Services
Our website may use cookies and similar technologies to improve website performance, analyse visitor behaviour, remember user preferences, and support advertising campaigns. You can disable cookies through your browser settings.
We may also use trusted third-party providers including CRM platforms, website hosting providers, analytics providers, payment processors, email and SMS providers, calendar and booking platforms, and cloud storage providers.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. While we implement appropriate security measures, no method of electronic transmission or storage is completely secure.
8. Marketing Communications
With your consent, we may send updates, offers, and marketing communications. You can unsubscribe at any time using the unsubscribe link or by contacting us.
9. Access, Correction & Changes
You may request access to the personal information we hold about you or request corrections if the information is inaccurate. We may update this Privacy Policy from time to time, and the latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact page.